• 1. Introduction

  Wozafix ("we," "us," or "our") complies with the Protection of Personal

• Information Act 4 of 2013 (POPIA). This policy outlines how we collect, use, store, and protect the personal information of our clients ("you") during device repairs, data recovery, and related services.

• 2. Types of Information Collected

  We may process:

  • Personal Information:

    • Contact details (name, email, phone, address).

    • Device identifiers (IMEI, serial numbers).

    • Payment/billing information.

  • Special/Sensitive Information (where necessary):

    • Data recovered from devices (e.g., documents, emails, photos).

    • Biometric data (if devices require fingerprint/facial recognition access).

  • Technical Information:

    • Device diagnostics, IP addresses, and hardware/software specifications

    • 3. How We Collect Information

      • Directly from you: Via service forms, quotes, or in-person consultations.

      • From your devices: During diagnostics, repairs, or data recovery.

      • Automatically: Through cookies on our website (where applicable) for service tracking

      • 4. Purposes of Processing

        We use your information to:

        • Perform repairs, data recovery, and hardware/software solutions.

        • Communicate service updates, invoices, or safety advisories.

        • Comply with legal obligations (e.g., tax records, fraud prevention).

        • Improve our services via anonymized analytics

        • 5. Legal Basis for Processing

          Processing is justified under POPIA if:

          • You consent (e.g., for marketing).

          • Necessary for contract fulfillment (e.g., repairing your device).

          • Required by law (e.g., financial record-keeping).

          • In your vital interests (e.g., recovering critical data)

          • 6. Data Security Measures

            We implement POPIA-mandated safeguards:

            • Technical: Encryption of stored/recovered data, secure servers, and access controls.

            • Organizational: Confidentiality agreements with staff, limited internal access, and regular security audits.

            • Physical: Secure storage for devices under repair

            • 7. Data Retention

              We retain information only as long as necessary:

              • Service records: 5 years (for warranty/legal compliance).

              • Financial records: 5–7 years (per tax laws).

              • Recovered data: Returned to you or securely deleted after service completion

              • 8. Data Subject Rights

                Under POPIA, you may:

                • Access personal information we hold.

                • Correct inaccurate details.

                • Delete information (unless legally required).

                • Object to processing for marketing.

                • Lodge complaints with South Africa’s Information Regulator

                • 9. Third-Party Sharing

                  We may share information with:

                  • Payment processors (e.g., banks).

                  • Cloud storage providers (for data recovery backups), ensuring they meet POPIA standards.

                  • Regulatory authorities if legally compelled

                  • 10. International Data Transfers

                    Data is stored primarily in South Africa. If transferred internationally (e.g., cloud servers), we:

                    • Use POPIA-approved mechanisms (e.g., binding corporate rules).

                    • Verify recipient countries’ data protection laws

                    • 11. Data Breach Protocol

                      In case of a security compromise:

                      • Notify you and the Information Regulator within 72 hours.

                      • Detail the breach’s scope, risks, and remedial actions

                      • 12. Contact Information

                        Information Officer: Wozafix
                        Address: 178 Rahima Moosa St, Johannesburg, 2000
                        Email:[email protected]
                        Phone: +27 74 666 6118

13. Policy Updates

• Changes will be communicated via email or our website.